Refund policy

Return Policy for Earrings, Plugs, Tunnels, O-rings, Cleaning Cloth, Etc.

For hygiene and safety reasons, all earring sales are final. We do not accept returns or exchanges on earrings, even if they are unworn. If you’d like to make any changes to your order anytime before your shipping label is created please reach out to us via Shop chat on our Homepage or email us at customerservice@boholobes.com , we’re happy to accommodate!

Please Note:

• Be sure to double-check your size and style before purchasing.

• If your earrings arrive damaged or defective, please contact us within 48 hours of delivery with photos, and we’ll be happy to assist.

• Normal wear and tear or damage caused by misuse is not covered.

Thank you for understanding—we follow this policy to ensure the safety and comfort of all our customers.

Return Policy for Necklaces and Bracelets

We want you to love your items from BOHOLOBES ! If for any reason you’re not completely satisfied, here’s how returns work:

Eligibility for Returns

• Returns are accepted within 7 days of delivery. Return will be refunded to original payment.

• Necklace must be unused, unworn, and in its original packaging.

• For hygiene and safety reasons, any item that shows signs of wear, damage, or alteration cannot be returned.

 

Non-Returnable Items

• Custom or personalized necklaces or bracelets.

• Sale or clearance items (final sale).

• Gift cards.

• Plugs, tunnels, earrings, o-rings, cleaning cloths

 

Submit a return request (if eligible)

 

Click the profile icon in the store's menu, or go to the refund policy or a returns page, and then request a return.

 

 

Sign in to your account:

In the "Email" field, enter your email address, and then click "Continue".

In your email account, open the email sent from our store and copy the six-digit verification code included in the email.

Go back to the online store, and then enter a six-digit verification code.

 

Click "Request return" for the order that you want to submit the return for.

If your order has more than one item, then select the items that you want to return.

Select a return reason and add a note for the store.

Click "Request return".

 

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.

 

Additional Notes

• Customers are responsible for return shipping costs.

• We recommend using a trackable shipping method—we cannot be responsible for items lost in transit.

• If your item arrives damaged or defective, please reach out within 48 hours of delivery so we can make it right.