Gently wipe your Boholobes earrings clean with alcohol swab. Do not soak, wear in the shower, swim, sleep in, etc. Keep away from hair products, sunscreen, lotions, perfumes, etc.
Gift wrapping and packaging
Gift Wrap option available at checkout. Please confirm address you'd like the gift to be mailed to along with any note that you'd like added. Gift wrap includes gift receipt and seasonal ribbon and flare.
Are earrings sold in pairs?
1 quantity = 1 pair*
(*There are only a few items not sold as a pair and it would be noted very obviously in the description)
Do you accept returns/exchanges?
Because of the nature of the products from our shop we can NOT return or exchange an item (even if item is "unopened/unworn")
Examples are to include but not limited to: changed mind, ordered wrong size/item/color, didn't thoroughly read the item details, etc.
Please allow for slight discrepancies and flaws, as most of our materials are costume grade jewelry and purchased in multiple batches. Examples include but are not limited to: offset crystals, color variations, minor scratches, minor flaws, discoloration. If you'd like to see a picture of your order before shipping just let us know and we'll do our best to provide one!
As with most body jewelry suppliers, returns/exchanges are not accepted for any reason at fault by customer.
My tracking info says it's been delivered but I haven't received my Boholobe's order. What do I do?
Don't panic, in this case the package is more than likely: at the post office, with carrier, delivered to a neighbor, or in the care of someone else in your household. Once a package is marked as DELIVERED Boholobes is no longer responsible for the delivery of your package. Any disputes will need to be taken up with your local USPS office.
If I upgrade shipping speed does that mean my order will ship right away?
No. 3-5 business days is still needed to create your order, as these are made to order. The shipping speed does not apply to the processing time, they are separate. We can not guarantee your Boholobe's purchase by a specific date, on behalf of USPS, we can only offer an estimate delivery date. If you need these by a certain date please inquire with us before making purchase.
How long is the wearable lenght? How heavy are these? Will my earrings be made using plugs or tunnels? How large is the embellishment in reference to my sixe plugs?
The wearable length and weight vary based on plug size and embellishment. The decision to use plugs or tunnels depends on gauge to embellishment ratio, we use what we think is the best fit, unless otherwise requested from buyer before purchase. Photos in listing are example only, because we offer so many variations, we cannot upload photos of everything we offer. We never recommend purchasing based on photos alone, and strongly suggest reading "item details" section before making selection. Please message us if you have any questions before ordering, we're more than happy to help! We want you to know exactly what you're ordering and don't want you unpleasantly surprised, as we cannot accept returns or exchanges for any reason.
Are these plugs durable?
YES most of the time they are very durable, and can withstand everyday wear, and last for months and even years. We have received very few complaints of breakage over the years. However of course breakage can occur due to the nature of the product because, well...physics as most of the items in our shop are adhered together using an industrial strength (food safe, non-toxic) epoxy. If you are purchasing to wear for a special day Boholobes highly recommends having a spare pair of earrings because well...Murphy’s law!
I just purchased however I noticed the shipping address is an old address, can I update my shipping address?
If your item hasn't shipped, we can update the shipping address depending on the postal zone (because postage is calculated based on address provided). Address change requests must be made and approved via message conversation tool.
If your order has shipped, we are not responsible for address changes or insufficient address. If your order is returned to us, you may be subject to additional postage to return original purchase to you. No refunds will be given for returned packages.
Please verify address before checking out to avoid any issues.
I'm having issues with these not sitting right on my ears, what can I do?
The wearable length of the tunnel/plug is significantly long for some (about 8-10mm). If you find these to be too long or the embellishment too heavy simply use the o-rings (provided for single-flare, purchased separately for screw-back) to cinch them tighter, just as you would a regular earring and nut/backing!
Please keep in mind that while this solution works for most, it may not work for everyone. Because I do not offer exchanges or returns for any reason, I strongly encourage you to ask questions prior to ordering if you have any concerns so that you know exactly what you're ordering, as what works for one's ear anatomy might not work for another's. I'm just a quick message away and happy to help!